Privacy Policy

As a responsible business, powdair Limited (”powdair”) understands that the handling of your personal information should take place in a safe and secure manner, in accordance with data protection laws.

You'll find the address of the company at the foot of this document. These guidelines for personal security apply to the website and any of powdair’s other distribution channels.

Gathering and use of personal information

We only collect the personal information you provide that's necessary to carry out our contractual obligations to you, in accordance with legal requirements. Where it is necessary, the field will be marked with "required" if left empty. The failure to provide us with the mandatory personal information may result in powdair being unable to provide you with the requested products and services.

The types of personal information that we collect, includes but is not limited to: your name, gender, date of birth, passport number, contact information (such as address, phone number or email address). The purposes for which we collect personal information include, for example, enabling you to make a reservation with us, providing airline, airport and baggage handling services and communications relating to the products and services we provide.

powdair gathers specific information about the hardware and software you use. This information is used for our operations, to maintain the quality of our service and to provide general statistics concerning the use of

powdair also gathers information about which pages you visit at This data about page visits is identified only through a unique ID number, and is not connected to other personal information unless consent is given.

Disclosure of personal information

Your personal information will only be used for other reasons or be provided to third parties with your consent or when it is necessary for us to be able to carry out our obligations to you. For instance, we may contract with a service provider to perform technical, administrative, marketing, or other services on our behalf and share your information with that service provider.

We may provide your information to powdair's representative offices, associated companies or agents, both in the UK, Ireland and abroad in connection with powdair's performance of its contract with you.

Some of these countries may not have the same or substantially similar privacy laws than those of your home jurisdiction. In those circumstances, powdair will ensure that recipients in those countries will provide you with a standard of protection that is at least comparable to the protection of your home jurisdiction.

Your personal information may be disclosed when it is legally required or when it is necessary to protect the rights or safety of powdair as a company, its employees, customers or the general public. For example, we may disclose your personal information to law enforcement agencies and governments for security and customs and immigration purposes, as required by law. In such events the third party will only have access to the specific information they require. Additionally, we may disclose personal information, as required, to investigate suspected unlawful activities including, fraud, intellectual property infringement or privacy. 

Your information may also be disclosed as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets).


Consent to our collection, use and disclosure of personal information will, by the nature of the task or transaction for which you have provided us with that personal information, be implied in certain circumstances. Where required by law, we have adopted an 'opt-in' policy for obtaining consent in relation to direct marketing and newsletters.

Where you make reservations on behalf of another individual, you undertake and will ensure that you have obtained the individual's consent to the supply of that individual's personal information to us.

powdair cannot distinguish the age of the individuals who access and use our website. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us (contact details below) to remove the relevant information and unsubscribe the minor.

If you would like to unsubscribe from receiving direct marketing communications from powdair or do not want us to share your personal data with other parties, please follow the steps to unsubscribe which are presented in communications you receive from us. We will use reasonable endeavours to comply with your request within a reasonable period of receipt of your request. Please note that the withdrawal of any authorisations for processing of your personal data by third parties may result in us not being able to provide you with the products or services that you have requested from us.

Your profile

powdair needs your assistance to ensure that your personal information is current, complete and accurate. If you willingly register a personal profile on and sign up for a newsletter, you'll be able to see, edit and remove any personal information saved in "Your profile". You'll be asked to provide a username and password before you have access to this information. Please ensure that you update your personal information on "Your profile", as and when required as some of that information may be required for booking purposes or flight reservations and we may disclose such information to customs and immigration authorities as required by law. If you send us an email, sign up for our newsletter or request information we will retain your email address and use it to respond to your inquiry. We may also use your email address to provide you with upcoming events, packages and other information about powdair.


Subject to applicable law, you have the right to see what personal information we hold about you. You can apply to see this information by contacting us in the manner described below. You can gain access to the personal information stored in “your profile” in the manner described above.


powdair will retain your personal information for as long as it is necessary to fulfil the purposes for which it was collected, except where powdair is legally obliged to keep this information. powdair will also remove unnecessary personal information on its own initiative, when it is no longer required.

Safety of your personal information

powdair uses several security technologies to protect personal information against unauthorised access, use or transmission. For example, we save the personal information you provide on a server with limited access in security-monitored locations. When we transfer sensitive information (such as credit card numbers) on the internet, we protect this using encryption, including the SSL protocol (Secure Socket Layer).

To ensure that other parties do not gain access to your personal information, anyone who contacts powdair with questions concerning booked journeys or requesting similar information must provide a reference code and the credit card with which the booking was made.

Use of cookies

Our website,, uses cookies. A cookie is a small data file sent from our website and is stored on your computer.

By using you consent to our usage of cookies.

Manage or opt out of using cookies

If you wish to manage or opt out of using cookies, you can do so by setting you browser to not accept certain or all cookies. For how to do this, please see your browser’s help information or visit If you choose to do so we cannot guarantee that our website will work properly, and we cannot be held responsible for any errors you may experience.


If you wish to contact us to find out what personal information we hold, to correct errors or to ask for information to be removed, you can contact us via email with a copy of your proof of identity (driver's licence / passport):

Effective Date and Changes

This policy is effective 12 June 2017 and supercedes all prior policies.  We post our most current policy on the websites. If we make material changes we will post a revised policy with a new effective date.