FAQ

We’ve tried to anticipate some of your questions below and our customer service team are available. Please contact us using fly@powdair.ski and we’ll respond as quickly as we can. Our customer service hours are 9am - 5pm, Monday to Friday.

The Airline

Which aircraft will you be using?

We are using either the Embraer 170, a 76 seat regional jet or Embraer 190 seating 106 passengers depending on demand!

Visit our airport page for more resort news and information

Where do you fly from and to?

Our aircraft will be based at Sion airport, which is in the heart of the Valais region of Switzerland. We’ll be flying direct to six UK airports – London Luton, London Southend, Manchester, Southampton, Bristol, Edinburgh – as well as Antwerp and Hamburg. For more information on Sion Airport, visit www.aeroport-sion.ch

Which ski resorts are you near and what are the transfer times?

The Valais is the gateway to the Swiss Alps! Check out these transfer times to just some of the area's fabulous resorts:

Nendaz – 25 minutes

Crans-Montana – 30 minutes

Verbier – 45 minutes

Zermatt – 1 hour

Saas-Fee – 1 hour 

Visit our Destination page for more resort news and information.

When do flights start?

Our first flights depart on Thursday 14th December 2017 and we’ll be operating our winter programme until April 16th 2018.

Is powdair just a winter airline or will you be operating all year round?

Assuming our 2017/18 winter season goes well, then we have every intention of continuing to operate flights throughout the year. Our summer timetable will probably offer different destinations to our winter programme, with a different flight frequency too. Keep following us for more news!

Are there plans to introduce additional airports for the winter season?

Not during our first season, however we will be monitoring passenger numbers across all our routes, in addition to researching demand from other UK and European resorts. We may well introduce additional routes for the Winter 2018/2019 season!

As a new airline, is my money protected if anything goes wrong or you stop flying?

Absolutely. The world is littered with failed travel companies and airlines, however with powdair, your funds are retained by our payment merchant World Ticket and not released to powdair until we have flown you. In the event of a cessation of flights, your money will be refunded back to you.

What job opportunities are available?

We'll be recruiting for superstars to join our customer experience team over the coming months. All positions will require excellent written and spoken English as well as fluency in one or more of the following languages – French, German, Flemish, Dutch and Swiss German. Additional languages such as Portuguese and Italian would be an advantage. Positions are likely to be based in either Ireland or Switzerland (within commuting distance of Sion airport). Keep an eye on our website and social media pages for vacancies and details of how to apply.

We don’t have any requirements for airline personnel at this stage. No agencies, thank you.

Are there opportunities to partner with powdair?

We have a full package of sponsorship and partner opportunities available. To discuss these in more detail, please contact us at marketing@powdair.ski.

Who owns powdair?

powdair is privately owned by a group of successful businessmen and savvy investors, who also happen to love skiing. We are registered in Ireland, as like most people of  Europe, we do not have a clue what will happen with the UK post-Brexit. Our registered address is Carmichael House, 60 Lower Baggot Street, Dublin 2, Ireland. The company registration number is 601722.

Bookings

Am I allocated a seat for my powdair flight?

Book your favorite seat for no additional charge and look forward to a relaxed journey with spectacular views on the approach into Sion.

How do I make reservations for a group?

You can make reservations for up to 9 people via our website. For groups larger than 9 passengers, please contact our customer service team at reservations@powdair.ski and they’ll help you with your arrangements. Please be aware that our reservation system gives you 30 minutes to complete your booking online - after this, it will automatically release any seats you've reserved and put them back on sale. So please make sure you have all your passenger and payment details to hand when starting to book online!

How do I book wheelchair or special assistance for my flight?

Contact our customer services team with your booking reference and a description of the assistance you need and we’ll try our best to ensure you have a seamless journey that respects your needs.

Can children fly with powdair?

Infants under the age of 2 years fly for free with powdair, providing they sit on the lap of the accompanying adult. Children aged between 2 and 12 pay 90% of the gross adult ticket price.

All children must have a valid passport to fly with us.

Buggies, prams and strollers are carried free of charge for children, however will only be taken as hold baggage.

What are the rules regarding unaccompanied children on flights?

Children aged between 5 and 12 years old have the opportunity to travel by themselves by paying an additional fee of CHF 60.00. Please contact customer services to organize this service. Our fantastic aircrew will take great care of our young travelling explorers, but please remember they still need a passport and you need to be confident they can handle flying without you. Children between the ages of 12 and 16 can travel alone but must be notified to customer services in advance of their flight.

How do I check in?

All of our departure airports have either bag drop or check in facilities, but please make sure you are at the airport in plenty of time

Frequent Flyers

What is the powdair Season Pass?

We have a limited number of powdair Season Passes available for our frequent flyers to and from the Valais, which offer a 20% saving on our cheapest published adult ticket price and allow travel between your specified departure airport and Sion on any date during the Winter 2017/18 season.

How much does a Season Pass cost?

Email us at reservations@powdair.ski to ask us to quote for the price of a Season Pass between your airport of choice based on the number of tickets you'd like to pre-purchase (10, 20 or 30 tickets per Season Pass). Prices for a 10 ticket Season Pass start from £960.00.

Who can use my Season Pass?

Only the holder of a Season Pass can actually make flight reservations - but you can use your Season Pass to make bookings on behalf of friends, family - even guests to your hotel or chalet if you would like to be able to offer them discounted travel with powdair.

How do I apply for a Season Pass?

Simply choose which airport you would like to be your Season Pass airport, decide whether you'll need 10, 20 or 30 tickets and then email us at reservations@powdair.ski to reserve your Season Pass. We only have 2,000 Season Pass seats available so when they're gone, they're gone - don't leave it too long to reserve yours!

How do I reserve my seats as a Season Pass holder?

At the moment, you would simply email us at reservations@powdair.ski with the dates you would like to travel, the number of seats you require and the names of who would like to make a booking for. Over the coming months, we'll be adding additional functionality to our website and reservation system to make it possible for you to make your own Season Pass bookings - please bear with us in the meantime!

If I don't use all my tickets, can they be transferred to the following season?

No, any unused tickets may not be rolled into the following season and must be forefeited. This is why we offer you the chance to choose between a 10, 20 or 30 ticket Season Pass to minimise the risk of you ending up with unused tickets at the end of the season. Assuming we still have Season Passes available later on, there is nothing to stop you from buying another if you use all of your original tickets!

Baggage

Will it cost me extra to take my skis or snowboard? 

You’ll be able to take one set of skis or one snowboard per flight ticket for free!

Can I fly with my dog or cat?

At the moment Sion airport is not cleared for pet arrivals but we will be working with the airport to try and make it possible for you to fly with your furry friends at some point in the future.

How do I purchase baggage allowance?

23kgs of hold baggage per passenger (in one bag) is included in the fare. Additional baggage and skis / snowboards can be purchased for £10 per 23kgs/ per item. Bicycles are charged at £10 per bike during the winter season and must be in a bike bag or box to be able to fly with us.

How much carry-on luggage can I take with me?

Your hand luggage must weigh less than 8kg with maximum dimensions of 55cm x 40cm x 23cm. 

Which items are prohibited on board?

Items that could be used to endanger the aircraft, passengers or property are strictly prohibited on board our flights. These items are individually listed in the Dangerous Goods Regulations of the International Civil Aviation organization (ICAO) and the International Air Transport Association (IATA).

The following items are strictly prohibited on all powdair flights, both in the cabin and in the luggage hold:

  • Flammable items, lighters, oil, paint, paint thinner and flares/torches
  • Volatile materials, such as lighter gas and other types of gas
  • Bleach and other irritants
  • Poisons, such as arsenic, weed killer and insecticide
  • Corrosives, such as battery acid, etc.
  • Radioactive materials
  • Firearms
  • Explosives, fireworks, detonators, etc
  • Compressed gas cylinders, camping stoves, and other equipment containing pressurized gas
  • Oxygen cylinders
  • Materials and equipment with strong magnetic fields
  • Equipment containing mercury may only be transported in checked-in luggage
  • Small personal transportation devices powered by lithium batteries, including hoverboards, balance wheels and scooters.
  • Lithium batteries from hover boards.
  • Samsung Galaxy Note 7, due to fire risk.

You can fly with avalanche backpacks either in your checked in baggage or as hand luggage as long as the bag fits within the maximum dimensions permitted and the automatic activation is in safe mode.

Can I bring oversized and unusual items of baggage on the flight?

Any luggage that you’re checking into the hold that’s not a suitcase is considered to be oversized or unusual luggage. Such items include infant strollers, car seats, golf equipment, skis or snowboards, musical instruments, etc.

We recommend that items such as those above be packed to withstand normal baggage handling conditions and you’ll be responsible for ensuring your own belongings are suitably packed for travel.

Can I travel with a bicycle?

You can indeed! You just need to ensure that your bike is packed into a bike-specific carrier. Bike carriage during the winter season (14th December 2017 to 16th April 2018) is charged at £10 per bicycle.

Route Info

What happens if Sion is closed because of bad weather?

Sion is an airport in the mountains, it will snow and occasionally it will be foggy, which is why Sion is a Category C airport. In the occasional event of poor weather affecting the airport, meaning we cannot land or take off, arrangements would be made to divert to an alternative airport (usually Berne or Basel), with onward travel to Sion provided, by us. We will inform all passengers affected in good time.

Cancellations & Delayed Flights

I need to cancel my flight – what should I do?

Please refer to the terms and conditions and contact our customer services team at the earliest opportunity.

What are my rights if my flight is cancelled?

If your flight is cancelled, we will always do our very best to inform you of your options as soon as possible. We can either re-book your flight or issue a refund for your unused ticket. But please see the EU 261 document that clearly explains your rights

Download EC 261

On Board

Can I use my computer on board?

The use of all electronic equipment is prohibited during take-off and landing. It is, however, permitted to use laptop computers, tablets, gaming devices, personal music players and similar devices during the flight. However conduct on board must take into consideration our other passengers and the volume of gaming devices must not cause upset or disruption to other passengers.

Conduct on board:

The Captain of the aircraft retains absolute discretion to (as appropriate) refuse to allow a customer to board, or deal with customers on board whom he believes are misbehaving, acting disruptively, or otherwise endangering or inconveniencing other customers or members of the flight or cabin crew. Anyone falling foul of this provision shall be liable to indemnify us in full against any liability or loss we may suffer as a result. In addition, they may be prevented from flying with us in the future.

What refreshments are included in my ticket price?

Light snack refreshments are provided free of charge onboard, however all flights are relatively short so you shouldn't worry about going hungry or thirsty during the flight!